How Can We Help?
Find answers, troubleshoot an issue, or contact the STEAM Dreams PLAY team.
What Do You Need Help With?
Popular Questions
AccountHow do I create a parent or guardian account?
A parent or legal guardian creates and manages the account. Follow the sign-up steps and complete the consent process before a child starts to play.
Safety & PrivacyHow do I choose a safe player name?
Never use a real name, home address, phone number, school name or email address. Pick a made-up name, or use the system-generated player identifier.
Scores & ProgressWhy did my game progress or score reset?
Progress can be lost or reset because of technical problems, game updates or account deletion. Scores may also be reset for security or fairness reasons.
Parents & GuardiansHow do I delete my child's account?
A parent or account holder can request account closure or deletion. Use the contact method in our Privacy Policy.
Games & GameplayCan players chat with each other?
Where communication is available, it may use predefined messages, symbols or reactions instead of open chat. Players should never share personal information.
Technical SupportWhat should I do if a game will not load?
Refresh the page, check your internet connection, try another browser or clear your browser cache. If it still does not load, contact support.
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Information for Parents & Guardians
Having Trouble With a Game?
Before contacting support, try:
- Refreshing the page
- Checking your internet connection
- Trying a different browser
- Clearing your browser cache
- Updating your browser
Still Need Help?
Send us a message and tell us the game name and what happened.
Contact SupportWe will get back to you as soon as we can.